Frequently Asked Questions
Do you have 8K TV Box?
Yes, Our resolution ranges from 4K to 8K to provide amazing video quality in every TV box from our collection. Now, ourX96 X10supports 8K@60fps.
Can I print my brand logo on your product or package?
Can I print my brand logo on your product or package?
How can I get your price list?
Please send us your email for your requirement and your order information.
How can the products be sent to us?
We can arrange transportation by express, or by sea or by air. Sample and bulk order can be shipped by express, by air. Also can ship by ocean container if the quantity is very big. Basically,the shipment way depends on client's choice. Freight depends on quantity, weight, volume, transportation method, destination country(airport, sea port).
What is your OEM/ODM Design Services?
Customized Product Appearance, Brand Logo Design, Packaging, Manual, Software (Booting Logo, Modifications).
Can we have logo or company name to be printed on your products or package?
Yes,OEM&ODM orders are warmly welcome. Our professional technical team is waiting for serving you at any time. Logo and/or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 500 units per logo. You can send us the artwork of your logo. If you want your logo and company name to be printed on the package for the products (custom design package), such as gift box and paper card, the minimum order is 500 units per model. You can send us the artwork by email in AI, CorelDraw formats.
What is the delivery time for OEM/ODM order?
15-20 working days after all order details confirmed.
How to place an order?
Please send us your purchase order by email. Or you can ask us to send you a proforma invoice for your order. Amediatech need to know the following information for your order:
1) Shipping information - company name, street address, zip code, phone number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
2) Product information - model numbers, quantity, unit price
3) Delivery time required
4) Freight payment (by collect or prepay)
5) Forwarder's contact details if there's any (in China or Hong Kong)
What's your usual payment term for orders?
Amediatech accept terms of T/T in advance, Western Union, PayPal. For sample order, if more than USD1,000, we prefer T/T or Western Union in advance.
For quantity orders, we prefer T/T 30% deposit, and balance 70% before dispatch. L/C at sight is also available.
If there is some problem with the box, how can I solve it ?
Usually the problem can be fixed by new img flash. Join our community for technical support
How to flash the box by the new update img?
We have video and operating instructions for your view. Join our community for technical support.
If the boxes support OTA update or not?
Yes, you could upgrade the latest version over and over again.
How can I get the update img?
We will send you the download link or send by Email box in time if any updates on the img.
How to deal with the defect products?
For spare parts, we will ship for you for free in your next expedition. For Mainboards, clients need to pay cost to ship it back by small post, and we will fix the mainboard timely and pay cost to ship back to you.
What apps are pre-loaded on the products?
Google Play, YouTube, Neflix, etc.
Is KODI installed or can it be installed?
Yes, KODI is installed. But, You have to install addons yourself.
What kind of shipping way?
Amediatech accept ocean shipping, air transportation, DHL, Fedex, UPS, TNT, EMS, Post etc.
My Wi-Fi isn’t working, how to fix it?
Click TV Box settings. Click Network Connections. Click WIFI, Click on your WIFI network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password).