Frequently Asked Questions

If you have any other questions, please contact us.

Yes, Our resolution ranges from 4K to 8K to provide amazing video quality in every TV box from our collection. Now, our X96 X10 supports 8K@60fps.
Yes. OEM&ODM customization are warmly welcome.
We support OEM services like printing logo on housing, custom package, custom firmware ( including change boot logo / boot animation, preinstall APPs,etc.); ODM services like redesign PCBA, open new mold for housing,etc.
MOQ for OEM/ODM order depends on your requirements.
Please send us your order by email or request us to send you the proforma invoice for payment. Amedia need the following information of your order.
1) Shipping information: company name, delivery address, zip code, phone number;
2) Product information: model number, quantity
3) Freight payment ( by collect or prepay )
4) Forwarder's contact details if you need ship by own agent (in mainland or HongKong)
Print logo on housing, customize package / user manual / sticker, customize software ( change boot logo / boot animation, preinstall / delete APPs, etc. )
15-20 working days after all order details confirmed.
Amediatech accept ocean shipping, air transportation, DHL, Fedex, UPS, TNT, EMS, Post etc.
We support 1 year warranty service ( from the date of purchase )
No. Generally Amedia Tech do not provide free sample to customers who cooperate for the first time due to the high value of product. If you need sample unit for testing, we can send the parcel out after sample order payment received.
Please share us your email and your requirements for product. We will provide you the price list by mail.
Amedia Tech accept payment by T/T in advance, Western Union, PayPal. For normal stock order, we take T/T 100% in advance; For OEM order, we take T/T 30% deposit and 70% balance before shipment. L/C on sight is also available.
Usually the problem can be fixed by new img flash. Join our community for technical support.
We have video and operating instructions for your view. Join our community for technical support.
X96 team updates its products on a regular basis. By frequently testing equipment and gathering user feedback, the company can detect and troubleshoot potential bugs in its firmware. After each firmware update, the set-top box runs more smoothly. The updates are delivered automatically, but you can check for them manually, too. Here's what you need to do: Go to ‘APPs’. Select ‘FOTA Update’. Click ‘OK’ if you see a notification that says the device has the latest software version. Click ‘Update’ if a new software version is available.
Yes, you could upgrade the latest version over and over again.
We will send you the download link or send by Email box in time if any updates on the img.
For spare parts, we will ship for you for free in your next expedition. For Mainboards, clients need to pay cost to ship it back by small post, and we will fix the mainboard timely and pay cost to ship back to you.
Google Play, YouTube, Neflix, etc. Our own application store will be available, you can install application there.
Yes, KODI is installed. But, You have to install addons yourself.

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